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American Savings Bank · 7 hours ago

Assistant Branch Manager - Maui Branches

Kihei, HI

Full-time

Onsite

Entry, Mid Level

2+ years exp

American Savings Bank is a financial services firm seeking an Assistant Branch Manager for their Maui branches. The role involves managing the Branch Service Specialist, achieving branch goals, and ensuring outstanding customer service while overseeing branch operations in the absence of the Branch Manager.

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Responsibilities

Supervises Branch Service Specialist in a manner that instills teamwork, consistency of service, and a collaborative atmosphere resulting in an outstanding customer experience

Accountable for performance management and ensures that teammates are adhering to ASB operational policies and procedures

Partners with the Branch Service Specialist Lead to train and develop new tellers

Partners with the Branch Manager to achieve Branch performance goals associated with, but not limited to, Customer Service, Sales, Expense & Loss, etc

Assumes responsibility for Branch operations in the absence of the Branch Manager

Works to build and deepen customer relationships. Identifies product needs and refers customers to other business partners as appropriate

Evaluates the Branch’s internal controls; reviews and updates policies, procedures and processes to ensure compliance with laws & regulations as well as internal control procedures

Provides personalized, in-person education in digital banking solutions

Travels between branches for short and long term assignments to provide performance coverage and support based on the business need (Traveling Branch Team only)

Qualification

Bank products knowledgeBranch operations knowledgeCustomer service skillsSales experienceMicrosoft Office proficiencyQuantitative skillsLeadership skillsInterpersonal skillsFlexibility