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Fortegra · 8 hours ago

Vehicle Service Contract Specialist

Jacksonville, FL

Full-time, Contract

Onsite

Entry, Mid Level

2+ years exp

Fortegra is seeking a Vehicle Service Contract Specialist who will handle incoming claim calls and determine coverage in accordance with contract terms. The role involves reviewing repair shop estimates, providing customer service throughout the claims process, and negotiating with repair facilities when necessary.

Insurance

Responsibilities

Handle incoming claim calls and determine coverage in accordance with contract terms

Review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary

Provide exceptional customer service throughout the claims process

Investigates, evaluates, and negotiates service contract claims in accordance with contractual obligations

Authorizes settlements within established authority limits and refers cases exceeding personal limits to a supervisor with recommendations

Provides professional and courteous service to both dealership personnel and agreement holders throughout the claims process

Takes ownership in identifying and communicating recurring issues, claim trends, and potential concerns to leadership to support continuous improvement and informed decision-making

Participate in any projects, reports, documentation, tasks, or objectives assigned

Qualification

Contract interpretationMechanical aptitudeNegotiation skillsProficient in MS OfficeCustomer serviceMulti-taskVerbal communicationWritten communicationAttention to detailCritical thinkingProblem-solvingTime managementTeam player

Required

High School Diploma or Equivalency required

2 plus years of experience repairing as vehicle technician and /or service department

Communicate claim decisions—approval or denial—clearly to customers, along with next steps

For covered repairs, obtain and review estimates to facilitate timely payment authorization

Verify accuracy of labor times and parts pricing within repair estimates

Negotiate scope of work and pricing with repair facilities when needed

Meet service level agreements (SLAs) for call handling and claim resolution

Mechanical aptitude

Ability to multi-task

Contract interpretation

Negotiation skills

Excellent customer service

Strong verbal and written communication skills

Attention to detail

Critical thinking and problem-solving

Time management

Proficient in MS Office (Word, Excel, Outlook)

Team player

Preferred

Industry certification a plus. (Factory training and ASE's certification)

Benefits

Medical

Dental

Life

Vision

Company paid short/long term disability

401(k)

Tuition assistance

Company

Fortegra

For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.

Founded in 1978

Jacksonville, Florida, US

501-1000 employees