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L-Acoustics · 1 day ago

Customer Service Technical Support Specialist

Westlake Village, CA

Full-time

Onsite

Mid Level

3+ years exp

L-Acoustics is a global organization shaping the future of sound through innovative audio products and services. They are seeking a Customer Service Technical Support Specialist to deliver high-quality support for professional audio equipment, ensuring customer satisfaction and efficient service across the Americas.

Manufacturing

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Perform detail-oriented tasks in our CRM and ERP systems (e.g., RMA requests, repair updates, billing)

Document cases in the CRM system, ensuring all information is accurate and up to date

Serve as first- and second-line support for customers, resolving issues via phone and email

Provide troubleshooting and diagnostic services using photos, serial numbers, amplifier log files, and fault descriptions

Contribute to the development of FAQs and technical articles for our knowledge base, including best practices

Enhance the customer service experience and build strong relationships with our clients

Collaborate with manufacturing, quality, customer service teams, applications engineers/designers, and R&D

Qualification

Technical supportCustomer serviceCRM systemsERP systemsProficient EnglishCollaborationDetail-orientedWritten communicationVerbal communication

Required

Bachelor's degree, or equivalent experience (minimum of 3 years of experience in areas of technical or manufacturing)

Strong customer service mind-set

Detail-oriented

Excellent computer skills

Strong written and verbal communication skills are required

Effective at collaboration/teamwork

Proficient English

Available to travel both in US and abroad

Company

L-Acoustics

L-Acoustics offers a total system approach for both touring and fixed installation markets.

Founded in 1984

Marcoussis, Bretagne, FRA

1001-5000 employees

http://www.l-acoustics.com/

H1B Sponsorship

L-Acoustics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)