Activate Talent · 5 months ago
41147587665 - Customer Service Representative
United States
Full-time, Contract
Remote
New Grad, Entry LevelActivate Talent is seeking a Customer Service Representative to support their customer service function across various brands in health, beauty, wellness, and travel. The role focuses on providing exceptional customer support through email, live chat, and contact forms, requiring strong judgment and empathy in handling customer interactions.
Staffing & Recruiting
Responsibilities
Respond to customer queries via email, live chat, and contact forms with clear, brand-aligned communication
Maintain a calm, empathetic tone when handling sensitive or complex issues
Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary
Troubleshoot and resolve issues efficiently, using initiative beyond scripts
Manage daily workload independently—handling 20–80 tickets/day depending on volume
Adapt responses to suit different brand tones
Qualification
Required
Calm, capable, and proactive individual
Strong judgement, empathy, and initiative
Ability to respond to customer queries via email, live chat, and contact forms
Maintain a calm, empathetic tone when handling sensitive or complex issues
Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary
Troubleshoot and resolve issues efficiently, using initiative beyond scripts
Manage daily workload independently—handling 20–80 tickets/day depending on volume
Adapt responses to suit different brand tones
Company
Activate Talent
Boost Your Productivity and Cut Labor Costs with Premium Talent
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase