DDN · 1 day ago
Support Engineer - AI Object Storage Expert (S3, Ceph)
United States
Full-time
Remote
Senior Level
7+ years expDataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers. As a Sr Designated Support Engineer, you will be responsible for delivering premier service and support to DDN’s largest and most critical customers, employing deep technical knowledge and customer intimacy to exceed expectations.
AI InfrastructureArtificial Intelligence (AI)Big DataData StorageEnterprise SoftwarePredictive Analytics
Responsibilities
Provide premier service and support to DDN’s largest and most critical customers
Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
Create test plans and procedures for customer upgrades and maintenance
Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
Work with DDN Education on training engagements and opportunities for improvement
Help develop and maintain internal support tools (SW)
Occasional travel and on-site work
Participate in on-call rotations with short response times
Qualification
Required
Must have 7+ years' experience in a similar technical role supporting production environments
Experience supporting solutions post-sale
Proven in-depth technical knowledge and problem analysis skills
Excellent customer interfacing skills
Solutions orientated with an aptitude from analytical thinking and problem solving
Proven skills and a solid team player
Good verbal and written communication skills (English, second language beneficial)
Must be comfortable leading technical conversations with customers to drive problem resolution
7+ years of experience working with S3-compliant object storage or similar technologies
A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
Preferred
Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
Experience with Lustre or other parallel file system at scale
Experience managing multi-tenant storage environments
Experience with Prometheus, Grafana, and Log Aggregation
Experience with Kubernetes or other container orchestration technologies
Experience with Docker Compose
Experience with Spark
Experience working with AI pipelines and technologies
Experience developing administrative scripts in Python, Perl, Bash, or similar language
Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)
Company
DDN
DDN (DataDirect Networks) is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-focused solutions.
1001-5000 employees
H1B Sponsorship
DDN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$309.9MKey Investors
Blackstone Group
2025-01-09Private Equity· $300M
2002-01-02Series A· $9.9M
Leadership Team
Alex Bouzari
Chairman, Co-Founder and CEO
Ivan Efremov
Contract Software Engineer
Recent News
2026-01-06
2025-11-22
2025-11-19
Company data provided by crunchbase