Side · 6 months ago
Community Operations Manager (Gaming Community)
United States
Full-time
Remote
Mid LevelSide is a global video game development and services provider, and they are seeking a Community Operations Manager for their DUBS app. The role focuses on leading support and engagement services, scaling community presence, and overseeing a team dedicated to enhancing user experience and retention.
Computer Games
Responsibilities
Lead Community Operations: Manage and scale a team of community moderators and support agents, ensuring excellent service across all shifts and channels
Drive Community Engagement: Design and execute programs that enhance user participation, satisfaction, and long-term retention
Coach & Develop: Mentor and guide your team, fostering a performance-driven and accountable culture
Relationship Management: Build and nurture relationships with VIP community members, creators, and influencers
Cross-Functional Collaboration: Partner closely with Product, Marketing, and Publishing to align community strategies with broader company objectives
Platform Oversight: Oversee in-app lobbies, chat channels, and app store reviews to ensure positive user interactions
User Insights & Reporting: Gather and analyze user feedback and KPIs, surfacing actionable insights for internal stakeholders to improve user experience and operations
Escalation & Incident Response: Act as lead point of contact during key moments—such as content launches or incident responses—escalating issues as needed
Qualification
Required
Experience in community management or operations, preferably in the gaming industry
Proven ability to lead and manage a team effectively
Strong understanding of user engagement strategies and community building
Excellent communication and interpersonal skills
Ability to analyze user feedback and KPIs to drive improvements
Experience in cross-functional collaboration with product, marketing, and publishing teams
Strong problem-solving skills and ability to respond to incidents effectively
Empathy and a user-centric approach to community management
Preferred
Experience with mobile applications and community features
Familiarity with gaming culture and trends
Experience working with diverse and younger player communities
Knowledge of community moderation tools and best practices
Company
Side
Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Side has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2022 (5)
2021 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase