Constructor · 5 months ago
Account Manager (EMEA)
United States
Full-time
Remote
Mid LevelConstructor is a next-generation platform for search and discovery in ecommerce, utilizing a unique GPT-based architecture. The Account Manager will be responsible for managing client relationships, overseeing enterprise renewal and upsell cycles, and advocating for customer needs while collaborating with internal teams.
Artificial Intelligence (AI)Machine LearningSaaSSearch EngineSemantic Search
Responsibilities
You are the strategic lead for the clients in your book of business
You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs
You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level)
You will uncover and manage risk within your book of business in a timely and effective manner
You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities
You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps
Qualification
Required
You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion
You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business
You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization
You demonstrate a high degree of accountability and ownership
You are the strategic lead for the clients in your book of business
You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs
You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level)
You will uncover and manage risk within your book of business in a timely and effective manner
You will grow to be well versed on your clients' business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities
You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps
Company
Constructor
Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$86.1MKey Investors
Sapphire VenturesSilversmith Capital PartnersSAP.iO
2024-06-17Series B· $25M
2021-09-15Series A· $55M
2019-11-14Non Equity Assistance
Leadership Team
Eli Finkelshteyn
Founder and CEO
Dan McCormick
Chief Information Security Officer
Recent News
2026-01-16
CB Insights
2025-11-14
Company data provided by crunchbase