Constructor · 5 months ago
Technical Integration Specialist (Remote - AMER)
United States
Full-time
Remote
Mid LevelConstructor is a next-generation platform for search and discovery in ecommerce, seeking a Technical Integration Specialist to enhance customer search experiences. The role involves collaborating with customers to meet their technical integration needs, providing education on APIs, and troubleshooting integration issues.
Artificial Intelligence (AI)Machine LearningSaaSSearch EngineSemantic Search
Responsibilities
Collaborating with customers to understand their technical integration needs and goals
Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries
Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success
Acting as a liaison between customers and other technical resources to ensure a smooth integration process
Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health
Maintaining up-to-date knowledge of our products and services to effectively address customer questions
Documenting customer interactions, common issues, and solutions to improve support processes
Contributing to and assisting in maintaining integration documentation and resources for customers and teammates
Qualification
Required
Technically savvy problem solver
Strong desire to interact with people and make their lives easier with technology
Ability to translate complex concepts into understandable language
Self-starter who is good at triaging problems and prioritizing issues
Curious person with a desire to work with a technology team including data scientists, algorithm experts, back-end and front-end engineers
Experience in collaborating with customers to understand their technical integration needs and goals
Expertise in providing education and assistance on integrating with APIs and utilizing open source libraries
Ability to assist customers in troubleshooting integration issues and resolving technical challenges
Experience acting as a liaison between customers and other technical resources
Prompt response to customer inquiries with clear and concise explanations
Ability to maintain up-to-date knowledge of products and services
Experience documenting customer interactions, common issues, and solutions
Ability to contribute to and assist in maintaining integration documentation and resources
Company
Constructor
Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands.
Founded in 2015
201-500 employees
H1B Sponsorship
Constructor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$86.1MKey Investors
Sapphire VenturesSilversmith Capital PartnersSAP.iO
2024-06-17Series B· $25M
2021-09-15Series A· $55M
2019-11-14Non Equity Assistance
Leadership Team
Eli Finkelshteyn
Founder and CEO
Dan McCormick
Chief Information Security Officer
Recent News
CB Insights
2025-11-14
Destination CRM
2025-11-08
Company data provided by crunchbase