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Knighted · 4 months ago

Customer Service Gaming Associate

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24/hr

Knighted Ventures is seeking Gaming Associates to join their team, offering an opportunity to build real-world skills in a dynamic environment. The role involves collaborating with casino personnel to handle chips, verify game fairness, and ensure exceptional customer service while maintaining a positive atmosphere.

CasinoGamingMedia and Entertainment

Growth Opportunities

No H1B

Responsibilities

Close collaboration with casino personnel and dealers

Handling casino chips

Verifying game fairness and accuracy

Promptly reporting any suspicious activity

Fostering exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff

Qualification

Mental mathCustomer serviceStress managementTeamworkCommunication

Required

Must be 21 years of age or older

Authorization to work in the U.S

Proficient in mental math (addition, subtraction, multiplication, and division)

Open availability for the casino's 24/7 hours of operation

Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Able to sit or stand at a gaming table for 3 to 4 hours at a time

Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)

Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)

Able to see, speak, and hear clearly during gameplay

Has necessary vision capabilities: close, distance, color, peripheral, and depth perception

Comfortable with direct communication and giving corrections when needed

Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Benefits

Comprehensive Paid Training

Pay Raises

Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off.

Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth.

Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino!

Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required!

Career Advancement: Progress into leadership roles; many of our current leaders started as Gaming Associates.

Company

Knighted

Glassdoor4.3

Knighted is a multi-faceted gaming and entertainment enterprise, combining seed financing with our seasoned management team to develop and grow opportunities in a wide variety of industry segments.

Founded in 2012