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Care New England · 4 months ago

Telecommunications Operator

Warwick, RI

Full-time

Onsite

New Grad, Entry Level

Care New England is a health system that includes several hospitals and wellness centers, committed to advancing medical research and providing top-tier healthcare services. They are seeking a Telecommunications Operator responsible for efficiently receiving and dispatching calls while ensuring excellent customer service and maintaining quality records. The role requires strong interpersonal skills and the ability to work under pressure in a fast-paced environment.

AssociationHealth Care

H1B Sponsor Likely

Responsibilities

Greets/ visitors on the phone and in person in a professional, prompt and courteous manner

Dispatches calls in a professional, prompt, accurate and courteous manner

Refers to 'department on-call' lists to provide accurate information upon request

Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage

Answers and dispatches all emergency calls (similar to '911'), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner

Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts. Maintains emphasis on excellent customer service

Distributes A/V equipment as requested and assures the employee signs in/out. Checks equipment upon return to assure wire/cords, etc. is in place

Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc

Maintains quality records/tickets in accounts in collaboration with the clients

Performs all other related duties as assigned

Qualification

AMION schedulingCustomer serviceData entryInterpersonal skillsClear communicationFlexibilityAttention to detailTeam player

Required

A High School diploma or equivalent is required

Computer skills are required

Ability to work in a fast-paced environment

Exceptional interpersonal skills with the ability to display patience

Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner

Ability to resolve potentially stressful callers' interactions

Demonstrated excellence in the continuous handling of meticulous detail

Excellent data entry, proofreading, spelling and typing skills

Preferred

AMION on-call scheduling, customer service and answering service knowledge is a plus

Reliable, well-groomed and a team-player

Company

Care New England

Care New England (CNE) is a non-profit health system, comprising several hospitals in Rhode Island, including Butler, Women & Infants

Founded in 1996

Providence, Rhode Island, USA

5001-10000 employees

http://www.carenewengland.org

H1B Sponsorship

Care New England has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (2)