MassMutual · 4 months ago
Head of Enterprise Enablement Platforms
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$185K/yr - $243K/yr
10+ years expMassMutual is a leading financial services company, and they are seeking a Head of Enterprise Enablement Platforms to provide strategic direction and optimize their core collaboration and productivity platforms. This senior leadership role focuses on driving AI integration and automation to enhance employee experience and operational efficiency while leading a global team and fostering a culture of innovation.
FinanceFinancial ServicesInsuranceLife InsuranceRetirement
Responsibilities
Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
Optimize licensing, usage, and cost efficiency through data-driven insights and automation
Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
Lead change management efforts to drive user engagement and maximize ROI from platform investments
Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
Manage vendor relationships and external partnerships
Execute operational strategy with latitude in day-to-day decision-making
Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees
Qualification
Required
Bachelor's degree in Technology, Business, or related field
10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
Deep understanding of AI technologies and their application in enterprise environments
Experience leading platform modernization and AI transformation initiatives
Strong financial acumen with experience managing large-scale budgets
Exceptional communication, stakeholder management, and strategic planning skills
Authorized to work in the U.S
Preferred
Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
Familiarity with agile, DevOps, and product management methodologies
MBA or advanced degree in a relevant field
Excellent facilitation, collaboration, and change management skills
Strong financial acumen and data-driven decision-making
Ability to work across all organizational levels and in complex environments
Global travel flexibility and self-driven work ethic
Excellent written and communication skills
Ability to multitask, solve problems resourcefully, and work well under pressure
Experience with strategic planning, business development, or stakeholder management
Company
MassMutual
MassMutual is a mutual life insurance company that provides investment management and trust services.
5001-10000 employees
H1B Sponsorship
MassMutual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (94)
2023 (66)
2022 (115)
2021 (121)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Eddie Ahmed
Chairman, President & CEO
Roger W. Crandall
Chairman, President & CEO
Recent News
2026-01-18
2025-12-25
Company data provided by crunchbase