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KeyBank · 4 months ago

Community Development Loan Officer - New Haven, CT

New Haven, CT

Full-time

Onsite

Mid Level

3+ years exp

KeyBank is a national banking association that provides a variety of financial services. The Community Development Loan Officer (CDLO) is responsible for assisting clients with residential mortgage loans, developing new client relationships, and meeting sales goals while ensuring high client satisfaction and loan quality.

Banking

Responsibilities

Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity

Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines

Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process

This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and workflows are efficiently controlled

Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market

Maintains proficiency on sales/originator systems and develop and maintain efficient workflows

Keeps informed of trends and developments in the real estate market and mortgage industry

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Loan originationMortgage regulationsCustomer service skillsFinancial acumenSalesService skillsBusiness acumenEmotional intelligenceOral communicationWritten communication

Required

Bachelor's Degree Business related field or equivalent experience

3+ years Experience as a loan officer in 1st mortgage production

3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws

Excellent communication skills both written and verbal

Demonstrated strong customer service skills

Proficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship management

Strong financial acumen

Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results

Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations

Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed

Ability to operate a motor vehicle with a valid driver's license

Preferred

Bachelor's Degree Business related field or equivalent experience

3+ years Experience as a loan officer in 1st mortgage production

3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws