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MyMichigan Health · 4 weeks ago

Switchboard Operator

Midland, MI

Contract

Onsite

Entry Level

1+ years exp

MyMichigan Health is a technology-driven organization seeking a Switchboard Operator to manage incoming calls for three medical centers. The role involves answering calls, paging personnel, maintaining patient information confidentiality, and monitoring emergency systems.

Health CareHospital

Responsibilities

Answer all incoming calls expediently, execute proper disposition of calls in a professional manner, and provide all callers efficient communication means frequently

Page physicians, on call employees, and other personnel as requested, maintain accurate up-to-date records of the whereabouts and methods of reaching personnel, and provide service as needed on a frequent basis

Regularly maintain files on patient information with constant awareness and protection of patient rights and confidentiality, giving family and friends an opportunity to converse with the patient

Monitor code lights, emergency phone lines, TDD line, and City of Midland emergency warning system. Remain prepared to page appropriate emergency code at any given moment according to proper procedure, and produces accurate warning and safety measures for patients and personnel on a regular basis

Receive and record calls from Doctor’s Exchange Line, relay messages to physicians for after office hours calls, enter patient messages in computer, and document how physician was contacted on a regular basis

Other duties as assigned, including cross training of the Security Dispatch position, including: Receive telephone, verbal and written service requests and record information; communicate by dispatching, verbal, and/or writing information to appropriate staff

Input data via TMS system for maintenance database, assist by providing maintenance reports as required; record all security activities on security dispatch software

Monitor and page all fire codes as received on the fire monitor/computer system located in dispatch; monitor all panel and computer alarms and report to the appropriate staff

Receive, record, and distribute information and/or items of Lost & Found; create and issue badges for the entire health system

Qualification

Switchboard practicesInformation retentionOrganizational skillsInterpersonal skillsMicrosoft Windows

Required

High school diploma or GED is required

Knowledge of Switchboard practices and procedures as normally acquired through 18 months to two years experience working in the medical center or similar setting preferred

Information retention skills needed to accurately take and relay messages

Organizational skills needed to prioritize workload and record information accurately

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description

Overall vision and hearing is necessary with or without assisted device(s)

Frequently required to sit/stand/walk for long periods of time

May require frequent postural changes such as stooping, kneeling or crouching

Some exposure to blood borne pathogens and other potentially infectious material

Must follow MyMichigan Health bloodborne pathogen and TB testing as required

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake

Overall dexterity is required including handling, reaching, grasping, fingering and feeling

May require repetition of these movements on a regular to frequent basis

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs