Digital Direction · 4 months ago
Director of Client Delivery
United States
Full-time
Remote
Director/Executive
7+ years expDigital Direction is a Managed Telecom Solutions provider that values its people and fosters a dynamic work culture. They are seeking a Director of Client Delivery to oversee the implementation and customer success for various telecom management clients, ensuring exceptional client experiences and seamless project execution.
Information ServicesInformation TechnologyTelecommunications
Responsibilities
Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives
Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations
Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience
Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks
Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed
Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting to build trust and accountability
Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and proactively plan for upcoming needs
Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution
Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM
Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion
Refine and implement a repeatable audit PM process, with focus on timeline compression and KPI visibility
Collaborate with internal audit and inventory teams to track progress and escalate roadblocks
Identify and support opportunities to convert audit-only clients to full Managed TEM engagements
Coordinate daily with internal departments (Audit, Product, DD2, Sales) and offshore teams to ensure service delivery meets defined SLAs
Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning
Provide operational and client-focused insights that help guide future automation, service model improvements, and product enhancements
Qualification
Required
7+ years of experience in telecom-related roles with a focus on project delivery, implementation, or operations
Hands-on experience with TEM platforms and processes is required
Deep understanding of wireline and wireless telecom products, including contract structures, billing nuances, and lifecycle management
Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, service-driven environment
Exceptional communication, client relationship, and organizational skills
Experience managing offshore resources and/or working with distributed delivery models
Preferred
Proficiency in Microsoft Dynamics 365 or similar CRM and workflow platforms preferred
Company
Digital Direction
Digital Direction is a telecommunication company that offers telecom management services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bart Zimmerman
Founder and CEO
Karen Egert
Chief Operating Officer
Company data provided by crunchbase