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Vroom · 3 months ago

Customer Service/Collections Representative

Fort Worth, TX

Full-time

Onsite

Entry Level

$15/hr - $16/hr

1+ years exp

United Auto Credit Corporation, a subsidiary of Vroom, is seeking a Customer Service & Collections Representative to assist customers with their auto loan accounts. The role involves managing delinquent accounts, making collection calls, and providing solutions to help borrowers stay current with their payments.

AutomotiveE-CommerceMarketingSales

Responsibilities

Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA

Make and receive early-stage delinquency collection calls using our auto dialer system

Communicate clearly and professionally with customers to provide guidance and solutions

Use available collection tools and payment options to help customers stay current and minimize credit losses

Reach out promptly to delinquent borrowers to detect and resolve issues early

Guide customers to use electronic payment tools to expedite account resolution

Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources

Accurately document all customer interactions in the company’s operating system

Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept

Collaborate with supervisors to resolve complex cases

Take on additional tasks as assigned, contributing to team success

Qualification

Auto finance knowledgeNegotiation skillsProblem-solving skillsTelephone communicationOrganizational abilitiesTime managementComputer literacyBilingual in SpanishSelf-motivated