Compeer Financial · 4 months ago
Contact Center Representative
MN-Mankato
Full-time
Hybrid
New Grad, Entry Level
$41K/yr - $59K/yrCompeer Financial is a member-owned cooperative located in Illinois, Minnesota, and Wisconsin, dedicated to providing financial services to support agriculture and rural communities. They are seeking a Contact Center Representative to deliver exceptional client service and support to both internal and external clients through various transactions and inquiries.
FinanceFinancial ServicesRentalRisk Management
No H1B
Responsibilities
Provides exceptional service and a consistent client experience that aligns with the mission and vision of Compeer
Responds to client faxes and email
Monitors Compass email box & triages as necessary
At the client’s request, performs a variety of transactions, money movement (ACH, Templated Wires); payoff requests and client registrations
Answers and resolves client questions including address changes, patronage information and eSign
Actively promotes the organization’s digital offering to enhance the client experience
Assists clients in account maintenance corrections. Investigates misapplied payments and consults with Finance as needed to understand data to assist in correcting the issue or explaining the issue to the client
Transfers incoming calls to the appropriate team member when needed
Processes all returned mail
Monitors for insurance placement and cancelations
Gathers information for the correct coverage
Performs other specialty tasks as needed to meet the needs of the organization
Qualification
Required
High school diploma or GED
Client service experience, preferably in a financial institution
Strong client service and phone skills
Attention to detail and accuracy
Organizational, listening, written/verbal communication and interpersonal skills
Computer skills, including MS Office applications, customer relationship management (CRM) programs, online banking applications, document management software and other related applications
Ability to work independently and cooperatively with other team members to service all aspects of client needs
Benefits
Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Company
Compeer Financial
Compeer Financial offers loan, rental, risk management, and other financial services to 144 counties in Illinois, Minnesota, and Wisconsin.
Founded in 1916
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$300M2025-11-20Undisclosed· $300M
Leadership Team
Jase Wagner
Chief Executive Officer
Jim Roberge
Chief Diversified Markets Officer
Recent News
globallegalchronicle.com
2025-12-02
Business Wire
2025-11-14
Twin Cities Business
2025-10-22
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