Apply on Employer Site

C.H. Robinson · 4 months ago

Capacity Portfolio Representative- Intern Conversion

Chicago, IL United States of America

Internship

Hybrid

Intern

1+ years exp

C.H. Robinson is a leading logistics company that values relationships and customer service. The Capacity Portfolio Representative role involves managing a portfolio of carriers, ensuring optimal service delivery through collaboration and problem-solving. This position emphasizes sales skills, customer satisfaction, and operational efficiency in a dynamic environment.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Establish and maintain carrier relationships through lead generation, cold calling, and referrals

Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction

Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them

Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions

Use capacity analysis and internal costing tools to guide your buying and negotiating strategies

Proactively post, negotiate, and secure available capacity to meet customer needs

Provide outstanding service by addressing carrier issues promptly and implementing effective solutions

Regularly review and act on carrier feedback to improve service

Identify and recommend the best payment solutions for each carrier based on their needs

Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Collaborate with internal teams on shipment updates, problem resolution, and operational execution

Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations

Identify root causes of issues and implement solutions to enhance performance

Qualification

Account managementLead generationCustomer serviceSales experienceProject managementMulti-taskingCommunication skillsInterpersonal skillsDecision-making

Required

High School Diploma or GED equivalent

Preferred

6+ months of work or internship experience in roles such as customer service representative, retail sales associate, service industry customer service role, or campus/student ambassador

3+ months of work or internship experience in roles like inside sales, outside/field sales, business development, door-to-door sales, lead generation, account executive, sales lead, leasing agent/real estate, or broker

3+ months of work or internship experience in project management, marketing, account management, entrepreneurial ventures, logistics, supply chain, or similar roles

Bachelor's degree from an accredited college or university

Value a diverse and inclusive work environment

Have experience using customer perspective to guide decisions and actions

Can persuade, motivate, influence, and negotiate with others

Display strong decision-making, multi-tasking, communication and interpersonal skills

Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations