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Career Education Corporation · 3 months ago

Call Center Representative (Outbound)- Customer Service Remote | Work From Home

United States

Full-time

Remote

Entry Level

$23/hr - $24/hr

2+ years exp

Perdoceo Education Corporation is dedicated to helping aspiring college students achieve their academic goals. The Student Success Coach will mentor students throughout their educational journey, providing support and resources to enhance their learning experience and ensure their success.

Career PlanningE-LearningEducation

Responsibilities

Support enrollment, student development, and retention services while ensuring a quality learning experience

Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach

Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success

Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests

Offer and teach students how to use resources to help maximize the success of each student

Become a certified resume reviewer to provide resume and career development support

Be a liaison for students, enabling them to connect with various departments

Qualification

DegreeAcademic policies knowledgeCustomer service experienceCommunication skillsTechnical skills learningAttention to detail

Required

Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential

Knowledge of academic policies and procedures

Ability to learn technical skills quickly

Excellent communication/listening skills, including a pleasant phone manner

Strong customer support focus and attention to details