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Whatnot · 4 months ago

Fraud Agent

Phoenix, AZ

Full-time

Onsite

Entry Level

$24/hr - $28/hr

1+ years exp

Whatnot is the largest live shopping platform in North America and Europe, re-defining e-commerce by blending community, shopping, and entertainment. They are seeking a Fraud Agent to investigate and prevent fraudulent behavior on their platform, ensuring a positive user experience and protecting against financial losses.

CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform

Growth Opportunities

Responsibilities

Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses

Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product

Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers

Discover and identify fraud trends and present opportunities for stronger results and mitigation

Communicate with customers in response to inquiries related to fraud or potential fraud

Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Qualification

Fraud operationsCustomer serviceE-commerce knowledgeMarketplace operationsCustomer facing systemsProactive problem-solverOrganizedPositive customer attitudeCollectiblesSocial mediaDetail oriented

Required

Weekend availability required

Availability to work Holidays as needed

1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment

Positive Customer first attitude

Proactive problem-solver and process-improver

Organized and detail oriented

Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations

Understanding of E-commerce and Marketplace operations

Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Preferred

4 year degree is a plus

Knowledge of Collectibles is a plus

Desire to enhance your career

Benefits

Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Monthly allowance to dogfood the app

Parental Leave

16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.