Product Support Engineer jobs in United States
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Nominal · 3 months ago

Product Support Engineer

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$140K/yr - $170K/yr
date2+ years exp

Nominal is building the software infrastructure that powers advanced hardware systems. They are seeking a Product Support Engineer who will provide technical support, resolve complex issues, and collaborate with engineering and product teams to enhance customer experience and product usability.

Information TechnologySaaSSoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Own the Queue: You’ll take charge of the support ticket queue — triaging, prioritizing, and resolving technical issues with speed and precision
Be the Front Line: Work directly with our customers to troubleshoot bugs, answer usage questions, and ensure seamless product adoption
Bridge the Gap: Collaborate closely with engineering and product teams to untangle complex issues and drive root-cause resolutions
Document & Share: Build and maintain clear, actionable technical documentation to answer recurring questions and cover nuanced edge cases
Spot Patterns, Drive Change: You’ll surface trends in customer feedback and advocate for improvements in product usability and documentation
Keep Calm in Chaos: When incidents arise, you’ll jump in to assess root causes and clearly communicate updates with both internal teams and customers

Qualification

JavaGoRustSQLPythonRelational databasesLive debuggingCross-functional collaborationTechnical documentationCommunicatorHardware-informedTool-savvyData engineering proficiency

Required

Proficient in at least one production-grade backend language like Java, Go, or Rust
Worked with relational databases (Postgres, MySQL, AWS RDS), ClickHouse, or other columnar stores
Familiar with formats like Parquet
Managed a support ticket queue and have experience responding directly to customers
Comfortable diving into logs, chasing down bugs, and working in real-time with technical end users
Work well with engineering, product, and support teams to close the loop and push issues to resolution
Clear, concise, and confident in communication
Experience in hardware development or supporting software in testing, measurement, or validation environments
Familiarity with tools and formats common in technical testing environments — think LabVIEW, MATLAB, MCAP, or HDF5
Expertise in SQL, Python, Pandas, Influx, Grafana
Familiarity with Spark, Arrow, Kafka, Beam, and Flink
U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158

Benefits

100% coverage of medical, dental, and vision insurance
Unlimited PTO and sick leave
Free lunch, snacks, and coffee
Professional Development Stipend
Annual company retreat

Company

Nominal

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Nominal modernizes your data infrastructure and provides real-time workflows that accelerate testing with confidence.
dateFounded in 2022
location
Austin, Texas, USA
people-size51-200 employees
web-link
https://www.nominal.io

Funding

Current Stage
Growth Stage
Total Funding
$102.5M
Key Investors
Sequoia CapitalGeneral CatalystLux Capital
2025-06-12Series B· $75M
2024-04-22Series A· $20M
2024-04-22Seed· $7.5M

Recent News

PR Newswire
Greentown Labs and Nominal Launch Industrial Center of Excellence within Greentown Houston
2025-09-22
Business Insider
The AI startup Nominal wants to address the accountant shortage. Read the pitch deck that it used to raise $20 million.
2025-08-19
Benzinga.com
AI Funding Frenzy: Investors Pour Nearly $100M Into Generative Tool, Advertising, Finance Companies
2025-07-19
Company data provided by crunchbase