Murgado Automotive Group · 4 months ago
Service Advisor - Mercedes-Benz of Richmond
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $100K/yrMurgado Automotive Group is committed to providing an exceptional ownership experience at Mercedes-Benz of Richmond. They are seeking a professional, customer-focused Service Advisor to serve as the primary point of contact for customers during the service process, ensuring timely and high-quality service delivery while maintaining customer satisfaction.
AutomotiveTransportation
Responsibilities
Serve as the primary point of contact for customers during the service process
Accurately document customer concerns and vehicle issues
Provide clear explanations of recommended services and repair timelines
Coordinate with technicians to ensure timely and high-quality service delivery
Maintain communication with customers throughout the repair process
Ensure customer satisfaction and build long-term relationships
Qualification
Required
Strong interpersonal and communication skills
Ability to multitask and thrive in a fast-paced environment
Valid driver's license and clean driving record
Preferred
Prior experience in automotive service or customer service preferred
Working knowledge of vehicle systems and dealership operations a plus
Professional demeanor and a commitment to excellence
Benefits
Comprehensive benefits package (medical, dental, 401(k), etc.)
Paid training and career development opportunities
Employee discounts on vehicles, parts, and services
Company
Murgado Automotive Group
Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Schoonover
Chief Financial Officer
Alex Andreus
Chief Operating Officer
Company data provided by crunchbase