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BNY · 2 weeks ago

Associate, Client Service Management II

Lake Mary, FL

Full-time

Onsite

Mid Level

$52K/yr - $83K/yr

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, Client Service Management II role involves engaging in client service delivery, issue resolution, and building relationships with business partners to enhance client satisfaction and streamline operations.

Financial Services

Responsibilities

Participate in the end-to-end client service delivery model and reports on client satisfaction

Participate in issue resolution of moderately complex day-to-day issues and engages internal partners as needed

Collect data on the execution of service commitments

Build their understanding of clients’ business

Serve as a project member on projects to help clients streamline their operating model across our franchise

Engage in a culture of continuous service improvement, including digital adoption

Build relationships with business partners

May engage in client service activities related to client service or sales support, including assisting in the creation of RFPs, KPIs or client documents by providing required data

Qualification

Client ServiceFinancial ServicesAnalytical SkillsCommunication SkillsRetirement Account ExpertiseProblem SolvingOrganizational Skills

Required

Bachelor's degree or the equivalent combination of education and experience is required

Strong analytical and communication skills

The ideal person should be well organized, as you will be client facing, providing excellent client service through professionalism, and personable traits of extraverted/outgoing, with a driven mentality

Problem solving, and motivated