AmeriVet Veterinary Partners · 3 days ago
Customer Service Representative
Lima, OH
Full-time
Onsite
Entry Level
1+ years expAmeriVet Veterinary Partners is dedicated to providing excellent veterinary care and client service. The Customer Service Representative is responsible for patient care, managing medical records, and ensuring positive client relations while adhering to hospital policies and maintaining a clean work environment.
Financial ServicesHealth Care
Responsibilities
Provides client service and administers care to hospitalized, and inpatient pets
Admits surgical, dental, and admitted patients throughout the day
Generates treatment plans
Gathers history and reviews treatments plans
Coordinates care of admitted with inpatient veterinarian
Collects samples
Opens templates and enters patient history
Communicates orders to appropriate staff
Assists veterinarian with exams and treatments for admitted and kennel patients
Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable
Coordinates patients that need to be seen same day
Completes records, bills, and discharge instructions for each patient in a timely manner
Find and file charts
Prepares hospital release instructions
Packages up items to go home (e.g., medications, food, instructions)
Assists with the discharge of hospitalized, surgical, and dental patients
Answering phone calls, setting up appointments, answering questions from clients
Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual
Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members
Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed
Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences
Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks
Organizes work area and exercises time-management skills to maximize personal efficiency
Prioritizes tasks and handles multiple tasks in a calm, organized manner
Attends departmental and staff meetings
Processes pharmacy requests
Helps with examination room appointments (if schedule and patient load allow)
Assists staff members as needed with call-backs, and other duties as assigned
Keeps the treatment area clean and stocked
Performs other duties as directed
Qualification
Required
HS diploma or educational equivalent
At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities
Ability to properly restrain patients
Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures
Ability to complete assigned tasks in the time allotted without direct supervision
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
Excellent interpersonal communication skills
A commitment to outstanding client service
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
Benefits
Competitive pay
Performance bonuses
401(k) matching
Student loan assistance
Health, dental, vision, life insurance, and mental health resources
Generous paid time off and holidays
Company
AmeriVet Veterinary Partners
AmeriVet Veterinary Partners is a group of veterinary practices who have joined forces with a focus on growth and profitability.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-07Acquired
2019-06-16Private Equity
Leadership Team
Orin Litman
Board Member
Recent News
The Business Journals
2024-05-23
Business Journals
2024-03-27
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