Vizient, Inc · 2 months ago
Director, Change and Incident Management
Chicago, IL
Full-time
Onsite
Director/Executive
$118K/yr - $206K/yr
7+ years expVizient, Inc is a company that fosters an inclusive environment for its employees while promoting personal and professional development. The Director of Change and Incident Management will lead the strategy and execution for Change Control, Critical Incident Management, and Release Management, ensuring operational excellence and alignment with ITIL best practices.
AnalyticsHealth CareSupply Chain Management
Responsibilities
Develop and drive the enterprise vision for change, incident, and release management aligned to business goals
Set strategic objectives and performance targets for each focus area: Change Control, Critical Incident Management, and Release Management
Partner with senior leadership to influence technology governance and ensure alignment with Vizient’s enterprise architecture and platform strategy
Lead standardization of processes across all three areas, ensuring alignment with ITIL standards that are enforced across the organization
Establish and chair the Change Advisory Board (CAB), implementing rigorous vetting of changes and ensuring accountability
Define and maintain change, incident, and release processes and ensure effective adoption across technical and business teams
Oversee the separation of change and release functions with an integrated security lens, ensuring secure and compliant delivery of changes
Define and monitor KPIs for change success rates, incident response, release quality, and process maturity
Recruit, lead, and mentor a high-performing team supporting change, incident, and release processes
Qualification
Required
Relevant degree preferred
7 or more years relevant experience in IT Service Management with demonstrated success in change, incident, and release leadership roles
5+ years in a management or director-level role leading cross-functional technical teams in a complex enterprise
Proven experience designing and operating CAB processes and leading critical incident command centers
Experience selecting and implementing ITSM platforms and automation tools
Deep knowledge of ITIL frameworks and service operations
Strong strategic thinking, process design, and governance skills
Excellent communication and crisis management skills
Familiarity with Active Directory, hybrid cloud, CI/CD pipelines, and modern infrastructure and security practices
Ability to lead with empathy, build consensus, and drive accountability
Benefits
Comprehensive benefits plan
Company
Vizient, Inc
Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, provides solutions and services to more than two-thirds of the nation’s acute care providers and more than one-third of ambulatory providers.
1001-5000 employees
H1B Sponsorship
Vizient, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (40)
2023 (35)
2022 (51)
2021 (34)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-12-13IPO
Leadership Team
John A. Bardis
Founder & CEO
Oscar Pacheco
Vice President, KP Non-Medical Service Line
Recent News
2026-01-15
2026-01-13
Company data provided by crunchbase