Sr. Quality Assurance Analyst – ServiceNow (contract) jobs in United States
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Capgemini · 5 months ago

Sr. Quality Assurance Analyst – ServiceNow (contract)

positionSeattle, WA
timeContract
remoteOnsite
senioritySenior Level
money$41.36/hr - $64.62/hr

Capgemini is seeking a Sr. Quality Assurance Analyst – ServiceNow to lead the development and execution of structured QA processes supporting ServiceNow initiatives. This role involves driving quality control and continuous improvement across agile projects, requiring hands-on expertise with ServiceNow ATF and JavaScript-based testing.

ConsultingInformation TechnologyInsurTechIT ManagementSoftware
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H1B Sponsor Likelynote

Responsibilities

Develop, maintain, and execute software quality assurance test plans, scenarios, cases, and scripts from design through test phase
Ensure QA artifacts are applicable, traceable, reusable, and well-documented for ongoing use
Participate in product planning, requirement reviews, and design validation for accuracy and testability
Execute manual and automated test scripts, log detailed defects, and reproduce issues for failed cases
Perform and oversee planning, scripting, and execution of operational and compatibility testing using current QA standards
Implement and maintain QA practices, procedures, and documentation across project and sustainment teams
Contribute to continuous improvement of QA methodologies, tools, and governance
Support the design and implementation of new and existing testing tools in collaboration with QA leadership
Mentor QA analysts and contribute to shared knowledge around testing best practices
Communicate testing results, risks, and recommendations to project stakeholders and leadership teams

Qualification

ServiceNow ATFJavaScript-based testingMicrosoft PowerAutomateCSM workflowsAgile/Scrum practicesJiraAnalytical thinkingTest governanceQuality leadershipCollaborationCommunicationMentorship

Required

Hands-on expertise with ServiceNow ATF
PowerAutomate experience
JavaScript-based testing experience
Deep understanding of CSM workflows
Develop, maintain, and execute software quality assurance test plans, scenarios, cases, and scripts from design through test phase
Ensure QA artifacts are applicable, traceable, reusable, and well-documented for ongoing use
Participate in product planning, requirement reviews, and design validation for accuracy and testability
Execute manual and automated test scripts, log detailed defects, and reproduce issues for failed cases
Perform and oversee planning, scripting, and execution of operational and compatibility testing using current QA standards
Implement and maintain QA practices, procedures, and documentation across project and sustainment teams
Contribute to continuous improvement of QA methodologies, tools, and governance
Support the design and implementation of new and existing testing tools in collaboration with QA leadership
Mentor QA analysts and contribute to shared knowledge around testing best practices
Communicate testing results, risks, and recommendations to project stakeholders and leadership teams
Effective collaborator across QA, product, and business teams
Experience in QA planning, governance, and reporting
Skilled in process improvement and best practice implementation
Strong documentation, communication, and problem-solving abilities
Ability to assess QA impact across systems and recommend optimizations
Core Expertise in ServiceNow Quality Assurance, Automated Testing Framework (ATF), Contact Center QA, Agile QA Processes, CSM Workflow Testing
Languages & Frameworks: JavaScript, ServiceNow Scripting
Build & Testing Tools: ServiceNow ATF, Microsoft PowerAutomate, Jira
Other Tools & Technologies: ServiceNow Platform, Test Management Tools, Defect Tracking Tools
Soft Skills: Analytical thinking, collaboration, test governance, quality leadership, communication, mentorship

Benefits

Medical
Dental
Vision
Retirement benefits

Company

Capgemini

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Capgemini is a software company that provides consulting, technology, and digital transformation services.
dateFounded in 1967
location
Paris, Ile-de-France, FRA
people-size10001+ employees
web-link
https://www.capgemini.com

H1B Sponsorship

Capgemini has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)

Funding

Current Stage
Public Company
Total Funding
$4.72B
2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO

Leadership Team

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Aiman Ezzat
CEO, Capgemini Group
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Anirban Bose
CEO of Americas Strategic Business Unit
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