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City Brew Coffee · 4 months ago

Store Manager - Billings, MT

Billings, MT

Full-time

Onsite

Mid Level

City Brew Coffee is dedicated to providing exceptional coffee experiences to the community. They are seeking a Store Manager to oversee daily operations, manage staff, ensure product quality, and maintain financial controls within the retail store.

CoffeeFood and BeverageFood Processing

Responsibilities

Manage and maintain a qualified team using proper personnel procedures for hiring, training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards

Demonstrate and oversee the delivery of excellent guest service and product quality

Manage and maintain the annual operating budgets

Ensure strict control of cash generated by the Store/Kiosk, including audits of all cash sources on a regular basis

Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with the Store/Kiosk

Maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail Store/Kiosk and a minimum number of shortages

Execute and support all marketing initiatives to include the proper placement of POP materials. Routinely make suggestions regarding new marketing applications

Monitor the compliance of all City Brew policies, programs, and procedures within the Store/Kiosk

Perform all other duties assigned by the Territory Manager and/or Corporate Office, as applicable

Assist Territory Manager and Corporate Office in conducting investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with the Territory Manager and Corporate Office

Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on general personnel issues in the Store/Kiosk

Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on personnel matters and issues, including hiring, discipline, employee evaluations, performance improvement plans, termination, and post termination processes

Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on grievances and/or grievance issues

Facilitate providing copies of all personnel/discipline/investigation files to Territory Manager and Corporate Office

Assist with providing recommendations, as appropriate, regarding application of Company policy and procedure in the Store/Kiosk

Maintain a close working relationship with Territory Managers and Corporate Office, as appropriate

Provide any requests for extended leave for Store/Kiosk employees to Corporate Office/Human Resources in a timely manner

Provide any requests for Family and Medical Leave Act, and requests for accommodation under the Americans with Disabilities Act, or any similar requests, to Corporate Office/Human Resources in a timely manner

Participate in training provided by Management Personnel, whether Territory Managers or the Corporate Office, related to employee management, hiring and retention practices, discipline and performance evaluation, and other related matters

Assist with the development and/or implementation of employee recognition programs, as directed by Territory Managers and/or the Corporate Office

Perform other assigned tasks or related work as required and as assigned by the Territory Manager and/or the Corporate Office

Qualification

Management experienceCustomer service skillsEmployee relationsInventory controlCoffee knowledgeOperational proceduresAnalytical skills

Required

Excellent in Employee and Customer Relations skills

Proven Management experience

General knowledge of computer and connectivity systems

Interest and enjoyment of coffee and coffee-related products

Thorough knowledge of the philosophies, principles, and practices of service industry management and operations, and specifically, the Service/Coffee Industry

Ability to establish and maintain effective relationships with Territory Managers, the Corporate Office, employees, and the general public

Ability to prioritize and work on multiple projects

Ability to maintain the confidentiality of proprietary Company information and records

Ability to analyze facts and present recommendations effectively in oral and written form

Ability to establish, implement and monitor operational and clerical procedures relevant to Store/Kiosk Management

Training and experience suitable for Management position at Store/Kiosk level

Must be able to maintain substantial amounts of time on feet

Maintain physical endurance through entire scheduled shifts

Lift and carry various Store/Kiosk supplies and equipment