Venn · 4 months ago
Customer Operations Manager
New York, New York, United States
Full-time
Onsite
Mid Level
$100K/yr - $120K/yr
3+ years expVenncity is a fast-growing technology company transforming the relationship between renters and multifamily operators. They are seeking a Customer Operations Manager to manage the operational execution of customer rollouts, ensuring smooth and scalable launches by coordinating across teams and maintaining operational tools.
Information TechnologyInternetSoftware
Responsibilities
Own the full launch process from kickoff to go-live across both new and existing properties
Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)
Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
Route internal tickets and requests to the right teams (product, support, integrations, etc.)
Own the task manager and Hub configuration to ensure visibility and consistency across account activity
Conduct data hygiene reviews to keep client information accurate and actionable
Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
Support audits and rollout prep for key accounts like Bozzuto, Related, and GID
Identify and eliminate bottlenecks in the onboarding and expansion process
Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
Help build a scalable operating model as Venn rolls out across larger enterprise accounts
Qualification
Required
3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
Proven ability to manage complex projects and coordinate across multiple teams
High attention to detail — especially with timelines, client data, and task handoffs
Clear, professional communication skills (written and verbal)
Experience configuring SaaS platforms and managing client-facing data or workflows
A systems mindset — you enjoy improving processes as much as executing them
Preferred
Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations
Experience with project management tools like Monday.com, Asana, or HubSpot
Comfort supporting customer-facing teams while owning internal operational execution
Benefits
Benefits
Opportunities for equity
Company
Venn
Venn offers a platform that encourages urbanites to become active creators and participants in the development of their community.
51-200 employees
H1B Sponsorship
Venn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$152MKey Investors
Group 11
2025-11-19Series B· $52M
2021-06-02Series B· $60M
2019-06-25Series A· $40M
Leadership Team
Or Bokobza
Co-founder & CEO at Venn
Chen Avni
Co-Founder & Chief Product Officer
Recent News
2025-12-17
Venture Capital Firms
2025-11-19
citybiz
2025-11-19
Company data provided by crunchbase