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SOUND ENGINEERING SOLUTIONS · 3 months ago

IT Field Support Specialist (Imaging) - TS/SCI with Full Scope Poly is Required

Columbia, MD

Full-time

Hybrid

Entry, Mid Level

$35K/yr - $50K/yr

2+ years exp

Sound Engineering Solutions is excited to share this new opportunity for an IT Field Support Specialist (Imaging). The role involves providing Tier 2 and 3 on-site and remote support for various computer hardware and peripherals, conducting site surveys, and training personnel on hardware usage.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Qualification

TS/SCI with Full Scope PolySecurity+ CertificationComputer hardware troubleshootingMicrosoft Office ApplicationsMicrosoft Windows 7Active Directory familiarityAnalytical skillsRemote user supportProblem solving skillsTime management

Required

Active & Current TS/SCI with Full Scope Poly is REQUIRED

Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification

Equivalent education and experience: Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Must be able to drive company vehicle

Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management

MUST be CWIP Compliant - A+, Net+ or Sec+

Must be able to lift up to 50 pounds

The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas