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RAPP · 1 day ago

Associate Account Director

Chicago - RAPP

Full-time

Hybrid

Mid, Senior Level

$105K/yr - $115K/yr

6+ years exp

RAPP is a global, next-generation precision marketing agency that focuses on activating growth with precision and empathy. The Associate Account Director will coordinate and communicate effectively while managing client relationships and driving agency operations.

AdvertisingMarket ResearchMarketing

Responsibilities

Assist the account leadership team in all aspects of day-to-day execution of projects

Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners- inclusive of managing possible frictions or misalignments

Actively listens to clients and agency partners and can articulately communicate priorities back to the internal team with clear, documented directions on next steps

Builds and fosters client trust and effectively manages their feedback and requests against the scope

Builds strong internal relationships with key agency partner stakeholders

Proactively manages workflow effectively in partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed

Supporting and protecting the team from any challenges and issues from the client and partner agencies. Must be able to de-escalate issues

Manages projects autonomously and actively supports Account Director and VP Group Account Director in management of more complex projects and collaborations with other agency partners

Develops kickoff briefs for new and incoming projects to align against client goals and business objectives

Comfortable in working across a variety of customer experience touchpoints and be the integration point for cross-functional teams

Responsible for overall client satisfaction and service/product quality

Laser focus attention to detail and can proof client-facing materials

Build relationships and establish open communication stream with other agency partners (IAT)

Openly accept feedback (work performance and/or team performance) and ability to course correct

Stays calm and focused under pressure and can skillfully manage communication and deliverable across different teams

Help co-author and manage strategic roadmaps, priorities, and learning agendas for our efforts

Qualification

CRM marketingDigital marketingIntegrated marketingProject managementCommunication skillsProblem-solving skillsTeam playerRelationship buildingStrategic skills

Required

Bachelor's degree or equivalent experience

6+ years' experience in CRM marketing, email messaging, advertising, and/or digital marketing

Previous integrated marketing account experience and/or CRM experience a plus

Previous experience working on MarTech, insights, analytics, and customer data a plus

Experience in working on a military or government account a plus

Possess excellent planning, organizational, and problem-solving skills

Is an excellent team player with outstanding communication, written and presentation skills

Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.) a plus

Exposure to multi-channel AI-based decisioning technology a plus

Ability to multitask and handle a variety of cross-functional projects

Ability to build relationships and communication flow with clients and internal teams

Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and actionable recommendations. Experience working with Strategists and/or Data Analysts, and technology departments a plus

Can effectively manage cross-functional team members to ensure there's collaboration, communication, and alignment

Ability and experience in pivoting and course correct when challenges come up; Comfortable in partnering with internal team members to find alternate solutions and manage timelines and expectations

Experience in working collaboratively with multiple Agency partners and building relationships

Can champion the work we do for the client and also serves as a voice for them internally

Has eagerness to learn and comfortable asking questions to build their knowledge of the Army business and the inner workings of internal teams