St. Tammany Health System · 3 months ago
PBX Operator/Dispatcher
Covington, LA
Full-time
Onsite
New Grad, Entry LevelSt. Tammany Health System is committed to delivering world-class healthcare close to home and is seeking a PBX Operator/Dispatcher to manage telephone communications and provide support in a fast-paced environment. The role involves operating the telephone switchboard, dispatching hospital staff, and providing helpdesk support, while ensuring effective communication during emergencies.
CommunitiesHealth CareHealth DiagnosticsHospitalWellness
Responsibilities
Operates STHS’s telephone switchboard, answers calls, and routes telephone requests
Performs overhead pages for notifications, announces codes, directs responders, and monitors hospital security, fire, and maintenance systems’ alarms
Serves as information desk to provide general information for patients and employees
Monitors Maintenance and Security VHF/UHF radio communications and dispatches hospital staff to locations
Notifies '911' and emergency services to assist with routing first-responders to specific locations
Routinely performs as a member of the Information Systems helpdesk support team for afterhours troubleshooting and computer network support
This task includes providing Helpdesk customer service support for password resets, outages, and minor computer issues
Create & distribute hospital rosters and other clerical duties
Provide afterhours On-Call services for Home Health and Hospice departments and coordinates communications between patient, families, and medical staff
Performs miscellaneous duties as assigned by Lead Operator, Supervisor, or Director
Work in a fast-paced office while handling stressful situations
Must be able to work independently in a dynamic work environment
Work 40+ hours a week, but flexible to work more hours as needed to support a 24hr/7 day a week department to include dayshifts, nightshifts, weekends, holidays, and during disasters (natural or man-made)
Qualification
Required
Must be a High School graduate or equivalent
Experience demonstrating professional verbal and written communications skills with proper spelling and grammar is required
Must have computer typing skills, firm knowledge of computer concepts, computer logic, and understanding of PC hardware and software
Excellent customer services skills, good judgement, and problem-solving ability required
Ability to effectively communicate during emergency or crisis situations in a calm professional manner
Must possess good physical health
Some requirements include but are not limited to standing, sitting or walking for long periods of time
Lifting up to 10 pounds is required
Preferred
Associate degree in Communications, Information Technology, Telecommunications, or a Health-related field is preferred
Previous switchboard experience is preferred
An understanding of medical terminology and previous customer services experience in a healthcare environment is preferred
Experience demonstrating confidence with public broadcast systems to include overhead paging notifications is preferred
Experience in telecommunications, emergency management, or '911' dispatch is preferred
Company
St. Tammany Health System
St. Tammany Health System is a healthcare hospital that offers wellness, prevention to diagnosis, treatment, rehabilitation services.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sandra DiPietro
Sr. Vice President/CFO
Sharon Toups, FACHE
Sr. V.P./ Chief Operating Officer
Recent News
New Orleans CityBusiness
2025-10-02
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