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Corporate Tools · 4 months ago

Outbound Customer Service

Post Falls, ID

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $18.50/hr

Corporate Tools is a company focused on providing excellent customer service. As an Outbound Customer Service Rep, your role involves engaging with existing clients to ensure their needs are met, providing support, and addressing any inquiries or concerns they may have.

Customer ServiceLogisticsSoftware

Growth Opportunities

Responsibilities

Initiate conversations with our clients to provide ongoing solutions

Provide information and guidance on product features, usage, and benefits

Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback

Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable

Tailor communication style to meet the needs and preferences of different clients

Help support other customer service groups as needed

Qualification

Client relationship managementActive listeningEmpathyCollaborationComputer skillsCommunication skills

Required

Active listening skills with the ability to understand and address client needs

Familiarity with client relationship management principles

Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively

Incredible listening and communication skills

Demonstrated ability to empathize with clients and provide support with a customer-centric approach

Strong computer skills, job duties are performed almost 100% online

Benefits

100% employer-paid medical, dental and vision for employees

Annual review with raise option

22 days Paid Time Off accrued annually, and 4 holidays

After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want

The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day

Paid Parental Leave

Up to 6% company matching 401(k) with no vesting period

Quarterly allowance

Open concept office with friendly coworkers

Creative environment where you can make a difference

No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it

Trail Mix Bar --- oh yeah