Corporate Tools · 4 months ago
Outbound Customer Service
Post Falls, ID
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrCorporate Tools is a company focused on providing excellent customer service. As an Outbound Customer Service Rep, your role involves engaging with existing clients to ensure their needs are met, providing support, and addressing any inquiries or concerns they may have.
Customer ServiceLogisticsSoftware
Responsibilities
Initiate conversations with our clients to provide ongoing solutions
Provide information and guidance on product features, usage, and benefits
Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback
Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable
Tailor communication style to meet the needs and preferences of different clients
Help support other customer service groups as needed
Qualification
Required
Active listening skills with the ability to understand and address client needs
Familiarity with client relationship management principles
Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively
Incredible listening and communication skills
Demonstrated ability to empathize with clients and provide support with a customer-centric approach
Strong computer skills, job duties are performed almost 100% online
Benefits
100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
Trail Mix Bar --- oh yeah
Company
Corporate Tools
Corporate Tools offers various services for corporate sectors ranging from software, logistics, customer services & credit card processing.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sydney Kohles
People Operations Partner
Company data provided by crunchbase