Red Oak Technologies ยท 2 months ago
Technical Support Engineer, Mobile and Edge Technologies
United States
Contract
Remote
Senior Level
$65/hr - $70/hr
5+ years expRed Oak Technologies is seeking a Senior Technical Support Engineer for Mobile and Edge Technologies. In this role, you will act as a trusted technical advisor for enterprise customers, ensuring that customer issues are resolved effectively while collaborating with product and engineering teams.
Human ResourcesMarketingStaffing Agency
Responsibilities
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product
Act as a technical expert and initial escalation point for our SDK and Cloud products
Work directly with developers to provide guidance and resolve complex issues
Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders
Participate in a 24/7 on-call rotation to support critical customer needs
Collaborate with Engineering to communicate incident status and contribute to root cause analyses
Build tools and automation to improve support workflows and reduce response time
Use AI and other tools to create self-service opportunities for routine incidents
Advocate for customer needs and influence product improvements based on real-world feedback
Continuously sharpen your troubleshooting skills through exposure to challenging technical problems
Qualification
Required
Have 5+ years of experience in technical support engineering or software engineering roles
Ability to translate complex and ambiguous problem sets into clear hypotheses and solutions
Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, Distributed Systems, etc
Bachelor's degree in Computer Science or similar experience
Ability to read and follow code and GitHub commits to understand recent change
Customer-facing soft skills including active listening, customer empathy, and expectation-setting
Preferred
Prior experience in a hyper-growth company
A passion for building support functions and enablement from 0 to 1
Track record of building strong relationships with Fortune 500 companies
Company
Red Oak Technologies
Red Oak Technologies is a staffing and recruiting company offering IT, marketing, and finance recruitment services.
501-1000 employees
H1B Sponsorship
Red Oak Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (34)
2023 (19)
2022 (14)
2021 (24)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Joel Leege
President & COO
Recent News
2024-01-09
Company data provided by crunchbase