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Waystar · 6 days ago

Director, Billing & Collection

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

7+ years exp

Waystar is a healthcare payments platform that helps providers simplify healthcare payments and improve financials throughout the revenue cycle. They are seeking a Director of Billing & Collection to lead billing operations, optimize accounts receivable processes, and ensure timely collections, while also mentoring a high-performing team.

FinanceHealth CarePaymentsSoftware

Growth Opportunities

Responsibilities

Lead, develop, and mentor a high-performing team responsible for billing, accounts receivable, and collections

Oversee the timely and accurate issuance of customer invoices across all business units

Ensure compliance with contract terms, pricing structures, and regulatory requirements

Work with sales, operations, and customer success teams to resolve billing disputes

Develop and implement proactive collection strategies to minimize DSO (Days Sales Outstanding)

Monitor aging reports and direct collection efforts for delinquent accounts

Maintain effective communication with customers regarding payment status and issues

Identify opportunities for automation and process enhancements within billing and collections

Lead system improvements or ERP enhancements to support scalable billing operations

Provide regular reporting on billing accuracy, cash collections, A/R aging, and other key metrics

Maintain strong internal controls over billing and collections to ensure financial integrity

Assist with audit preparation and respond to external and internal audit requests

Qualification

Billing operationsAccounts receivable managementLeadership experienceGAAP knowledgeERP systems experienceSaaS billing experienceAnalytical skillsChange managementCuriosityAI tools proficiencyCommunication skillsAdaptability

Required

Bachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred)

7+ years of progressive accounting experience, with at least 3 years in a leadership role focusing on billing and/or collections

Proven experience managing large-volume billing and A/R operations in a complex or fast-paced environment

Strong understanding of GAAP, revenue recognition, and financial controls

Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and billing platforms

Excellent analytical, communication, and leadership skills

Experience in SaaS, subscription billing, or service-based industries

Familiarity with ASC 606 revenue recognition standards

Demonstrated success in reducing DSO and improving collection efficiency

Change management and process reengineering experience

Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions

Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation

Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation

Benefits

Competitive total rewards (base salary + bonus, if applicable)

Customizable benefits package (3 medical plans with Health Saving Account company match)

We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

Paid parental leave (including maternity + paternity leave)

Education assistance opportunities and free LinkedIn Learning access

Free mental health and family planning programs, including adoption assistance and fertility support

401(K) program with company match

Pet insurance

Employee resource groups