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The Towbes Group · 3 months ago

Evening Services Representative - On Call - Serving Santa Barbara/Goleta, CA (Part-Time)

Santa Barbara, CA

Full-time, Part-time

Onsite

Entry Level

$16.11/hr - $22.84/hr

2+ years exp

The Towbes Group is an award-winning property management firm headquartered in Santa Barbara, California. They are seeking an Evening Services Representative to provide exceptional customer service, ensure property safety, and assist residents during evening hours at their multifamily or senior-age apartment communities.

Real Estate

Diversity & Inclusion

Responsibilities

Conduct regular property walks throughout the community to ensure safety of property facilities, amenities and fixtures are in good operating condition

Maintain a detailed log to document and report property damage, illegal activity or unacceptable resident/non-resident behavior to the Community Manager. Included but not limited night lighting, sprinklers, checking vehicles for expired tags, flat tires, and inoperable conditions. Inspect trash enclosures for debris and pick up any trash

Enforce all community rules including the clubhouse, recreation areas, and pool, while documenting any significant findings for the Community Manager’s review. Immediately report any incidents of property damage or illegal activity, and in cases of serious threats to life or property, notify both the Community Manager and local law enforcement without delay. Additionally, ensure solicitors and non-residents loitering on the property vacate as needed. Ensure unoccupied Guest Suites lights are off, and windows and sliding patio door locks are secure and lock the Management/Rental Office during routine property checks

Inform residents that rent payments must be submitted through the rent drop box or made directly at the office during regular business hours. Under no circumstances should money be accepted on behalf of the community

Remind residents and their guests that glass is not permitted within the pool area, and smoking is strictly prohibited inside the clubhouse and on property premises

Conduct security checks of vacant apartments at least once per shift. Retrieve flyers from residents' front doors that are more than five days old and note in the evening log which units had flyers removed

Secure the clubhouse building and pool area each night at 10 p.m., ensuring all doors and windows are locked and lights turned off. If the clubhouse is reserved that day, conduct a final inspection, take photos to document its condition, and confirm everything is in order. Ensure the area is clean, straighten furniture, and ensure trash is taken out

Final walk of laundry room & fitness center: Remove any trash from the floors and machines in the laundry rooms, and check washers and dryers for abandoned laundry. Log any left-behind items, noting the building number. Facilities are open 24 hours, ensure during the final walk around 10 p.m. that all windows are closed, and doors are closed

Identify any property lighting that requires maintenance and mark on a property map and note on log for the community office team

Assist with janitorial duties, including emptying trash in the office, clubhouse, and restrooms; picking up trash during property walks; and ensuring all areas are maintained in a clean and orderly manner

Be familiar with emergency supply location and shut off valves for the pool, spa and utilities. Check pool and spa chemicals and temperatures and log results daily

Provide prospective resident inquires with a property brochure, the community site staff business card and direct to the Towbes Group website for further information or to fill out an information card

Ensure the Rental office is for official business only and no loitering is allowed. No personal information concerning our residents or their addresses will be released to anyone

Conduct nightly parking lot walks to identify expired tags, inoperable vehicles, and improperly parked cars (e.g., in fire lanes or double-parked). Enforce parking policies, including permit regulations if applicable

Post notices on residents' doors as needed, ensuring timely and accurate communication

Assist with resident events by providing support as needed to enhance community engagement

Walk trash enclosures to check for illegally dumped furniture, pick up any trash left outside receptacles, and ensure no one is rummaging through dumpsters

Qualification

Customer ServiceCommunication SkillsProperty ManagementSafety ComplianceMicrosoft Office SuitePhysical FitnessTeamworkProblem Solving

Required

High School or General Education Development (GED) equivalent

Minimum of two (2) years in hospitality, sales, customer service and/or security services environment

Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures

Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite, and use of cellular phone

Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications

Carry ESR assigned cell phone at all times

Ability to lift a minimum of 25 lbs

On Call Work Schedule - You may be contacted to work any of these shifts to fill in when needed: Mondays-Saturdays: 5:30 pm to 11:00 pm, Sundays: 2:00 pm to 11:00 pm (1-hour meal period)

A clean DMV report and background check