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SilverEdge · 3 months ago

AVD Endpoint/Thin Client Engineer (Engineering & O&M)

US-VA-Reston

Full-time

Onsite

Mid Level

3+ years exp

SilverEdge is a premier provider of innovative cyber, software, and intelligence solutions, addressing mission-critical challenges for the Department of Defense (DoD), Intelligence Community (IC), and beyond. We are seeking an AVD Endpoint/Thin Client Engineer to join our dynamic team, where this individual will play a pivotal role in developing innovative and effective solutions for our DoD customers within the IC sector.

ComputerSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design and maintain standard endpoint/thin-client builds (Windows IoT Enterprise LTSC, IGEL OS, HP ThinPro, Dell ThinOS, Stratodesk NoTouch) with the AVD client, SSO, and required plugins (e.g., Teams optimization, webcam/audio, smart-card/CAC)

Create and version device configurations and profiles in Intune (device compliance, configuration, app deployment, ESP/Autopilot) and/or vendor consoles (IGEL UMS, HP Device Manager, Dell Wyse Management Suite, Stratodesk NoTouch Center, 10ZiG Manager)

Implement AVD client policies: RDP Shortpath (UDP), device/USB redirection rules, multi-monitor/resolution, codec preferences, QoS/DSCP tagging

Integrate endpoint security: Microsoft Defender for Endpoint onboarding, BitLocker (where applicable), WDAC/App Control, Local Admin/LAPS policies, certificate enrollment (SCEP/PKCS) for Wi-Fi/VPN/EAP-TLS

Configure printing options (Universal Print and/or session printing) and peripherals (headsets, scanners) with approved redirection

Run the daily health routine: monitor AVD client versions, endpoint check-ins, compliance drift, Teams media optimization status, and call quality signals

Patch OS/firmware/drivers at scale; manage phased rings, rollback, and change windows. Track vendor advisories and plan upgrades

Troubleshoot login and session issues from the endpoint side (auth loops, conditional access, FSLogix profile attach symptoms surfaced at the client, UDP reachability)

Maintain inventory and CMDB accuracy (tags, ownership, location, warranty/lease, lifecycle stage)

Respond to incidents and service requests; execute runbooks; contribute to problem management and post-incident reviews

Build dashboards and alerts using Intune reports, Azure Monitor/Log Analytics/Workbooks, and vendor consoles for: Device compliance & check-in rates, AVD client version coverage, Session connection success, RTT/latency/jitter (from client perspective), Teams Optimization health and CQD insights

Qualification

Azure Virtual DesktopIntune/Endpoint ManagerPowerShellEndpoint securityThin-client platformsKQLRDPIncident managementNerdio ManagerFSLogixUniversal PrintElasticMicrosoft SentinelIaC exposureSTIG/CIS hardening

Required

Required Clearance: TS/SCI w/ Poly

3–5+ years in End-User Computing/VDI with a focus on Azure Virtual Desktop endpoints or thin clients

Hands-on with Intune/Endpoint Manager, Entra ID, Autopilot, device compliance/config profiles, Proactive Remediations

Experience with thin-client platforms: one or more of IGEL UMS, HP Device Manager/ThinPro, Dell WMS/ThinOS, Stratodesk NoTouch, 10ZiG Manager

Strong PowerShell (Graph/Intune/WMI/CIM) and practical KQL for troubleshooting and reporting

Solid understanding of RDP (Shortpath, UDP), media optimization (Teams), device/USB redirection, and endpoint networking (DNS, proxy, firewall, QoS)

Endpoint security: Defender for Endpoint onboarding, BitLocker (where applicable), WDAC/AppLocker, certificate enrollment (SCEP/PKCS), Conditional Access

Proven change/incident/problem management in an ITIL environment; excellent documentation discipline

Preferred

Familiarity with Nerdio Manager for Enterprise (for alignment with AVD operations), FSLogix concepts (from an endpoint perspective), Universal Print, smart-card/CAC pass-through

Experience integrating endpoint/thin-client telemetry with Elastic or Microsoft Sentinel

IaC exposure (Bicep/Terraform) beneficial for understanding AVD infra dependencies

Government/regulated environment experience; STIG/CIS hardening familiarity