ResProp Management · 5 months ago
Director of Operations, Critical Assets
Texas
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expResProp Management is a multi-family property management company focused on servant leadership and innovative practices. The Director of Operations will lead a team to enhance operational performance of critical assets, ensuring best practices and training in property management while driving financial success across the portfolio.
Asset ManagementProperty ManagementReal Estate
Responsibilities
Providing best in class operational performance, and zealous service to owners
Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc)
Providing operational support and training to Property Managers with regular reviews / reports on operating / capital financials, occupancy forecasts, and other relevant business activities
Communicating regularly with support function leads and leadership in developing new and innovative best practices
Working with Regional Maintenance Directors and internal Construction Department to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response
Work with your Regional Maintenance Director and internal Construction Department to provide capital improvement suggestions for the future of the sites
Developing and executing recovery strategies on new takeovers
Monitor all proposals and contracts for large projects at sites and check work in progress. Ensure proper contract approvals are implemented
Assist in any draw related requests such as gathering lien waivers or submitting draws to lenders
Know the market for each property and visit property competitors on a regular basis
Ensure that all resident complaints are handled appropriately and timely
Knowledge of project based affordable housing programs
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
Ensure all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or the Senior Vice President and delivered to the Human Resource department
Review all timesheets and ensure hours indicated are correct, vacation and sick time reported, and hours are approved
Promote harmony and quality job performance of staff through support and effective leadership
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Work with your Property Managers to develop yearly operating budgets/forecasts
Ensure property closeout is completed on time and ownership financial reports are accurate
Work with your Property Manager and Marketing team to provide marketing strategies to generate rentals
Ensure staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Effectively show, lease, and move in prospective residents
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Complete the quarterly RM audits as directed
Qualification
Required
At least 5-7 years of 3rd party property management experience as a manager
At least 2+ years experience as 3rd party multi-site manager or area manager
Long term focus and desire to work in a fast-paced, growing organization
Expectation that the role is 100% travel that will be reimbursed
Bachelor's degree from 4-year accredited university required
A laptop to use for work purposes
Benefits
Medical, Dental, & Vision Benefits
401(k) retirement plan
Competitive Paid Time Off
Discounted rent at any properties owned by ResProp Management
Company
ResProp Management
ResProp Management is a partner with the company to deliver service, solutions and performance related to residential real estate.
201-500 employees
H1B Sponsorship
ResProp Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Peter Byrne
Chief Operating Officer
Luke Leins, CCIM
SVP of Strategic Partnerships
Recent News
EIN Presswire
2025-12-16
EIN Presswire
2025-05-07
Company data provided by crunchbase