Windsor Communities · 4 months ago
Regional Maintenance Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$145K/yr - $180K/yr
5+ years expWindsor Communities is one of the most successful private companies in the multifamily industry, seeking a Regional Maintenance Manager (RMM) for their New York City and New Jersey portfolio. The role involves overseeing maintenance operations for luxury properties, ensuring quality and efficiency while managing budgets, inspections, and compliance with safety standards.
Real Estate
Responsibilities
Safety
Act as safety ambassador and promote a strong safety culture throughout the region
Lead and participate in regular safety education meetings, regionally or at property level
Monitor the compliance of safe work practices and use of PPE in the field
Participate as member of emergency response teams in the event of natural disasters
Hold minimum of OSHA 10 certification, or obtain within 90 days of hire
Activate and coordinate emergency response teams in the event of natural disasters or major loss events
Technical Skills
Maintain baseline knowledge of construction drawings and documents, including architectural, MEP, construction manuals and product specifications
Identify building defects, and propose suitable solutions, and approximation of costs
Assist in creating scopes of work for CapEx projects, manage competitive bidding process and help identify the most suitable contractor
Contribute to the successful completion of CapEx projects
Oversee the implementation of routine and special projects by site teams
Experience with Yardi or other core property management software - able to create reports and analyze property performance metrics related to work order completion, turnover, and preventive maintenance
Ensure that building systems, elements, and components are maintained and serviced according to industry standards and manufacturer requirements
Inspect properties and ensure that curb appeal, cleaning, and general maintenance are being performed according to company policies and procedures
Provide technical assistance on maintenance-related items
Assist with various groups on asset acquisition and disposition
Manage any violations issued, including understanding root-cause and implementation of solutions (For NYC)
Manage compliance with Local Laws, as introduced and amended, including changes to operations/practices and reporting (For NYC)
Demonstrate strong problem-solving and creative thinking skills by proactively identifying solutions and taking initiative
Perform other duties, responsibilities and special projects as required
Procurement and Contracting
Work in conjunction with the Procurement team to optimize negotiated relationships; ensure that site teams comply with procurement policies and procedures
Communication
Describe problematic physical conditions to non-technical team members
Speak on an equal technical level with contractors and design professionals when discussing existing conditions and proposed designs or solutions
Communicate professionally and respectfully with all company associates, both in writing and conversation
Communicate openly and frequently with key stakeholders to keep them apprised of portfolio status
Leadership & Team Building
Help foster an inclusive working environment; demonstrate and embody trust and respect, lead by example
Schedule associates and contract service providers to optimize use of time and skillset, including establishing and reviewing block schedules
Coach and mentor Service Managers, provide support on technical issues, and help them develop professionally and personally
Present ideas during formal and informal ‘best practice’ planning sessions focused on improving operational efficiency
Support the SVP of Engineering with implementation of company maintenance initiatives
Financial
Participate in the annual budget process, including costs for MRO and 7-year projection of capital needs
Perform quarterly review of expenses related to maintenance, capital projects, and third-party contracted services, update plans and projections accordingly
Maintain accountability for property performance
Travel
Local travel within market area
Qualification
Required
Minimum of 5 years related experience in multi-family maintenance with progression from site to multi-site and regional/area management
Hold minimum of OSHA 10 certification, or obtain within 90 days of hire
Maintain baseline knowledge of construction drawings and documents, including architectural, MEP, construction manuals and product specifications
Identify building defects, and propose suitable solutions, and approximation of costs
Assist in creating scopes of work for CapEx projects, manage competitive bidding process and help identify the most suitable contractor
Contribute to the successful completion of CapEx projects
Oversee the implementation of routine and special projects by site teams
Experience with Yardi or other core property management software - able to create reports and analyze property performance metrics related to work order completion, turnover, and preventive maintenance
Ensure that building systems, elements, and components are maintained and serviced according to industry standards and manufacturer requirements
Inspect properties and ensure that curb appeal, cleaning, and general maintenance are being performed according to company policies and procedures
Provide technical assistance on maintenance-related items
Assist with various groups on asset acquisition and disposition
Manage any violations issued, including understanding root-cause and implementation of solutions (For NYC)
Manage compliance with Local Laws, as introduced and amended, including changes to operations/practices and reporting (For NYC)
Demonstrate strong problem-solving and creative thinking skills by proactively identifying solutions and taking initiative
Participate in the annual budget process, including costs for MRO and 7-year projection of capital needs
Perform quarterly review of expenses related to maintenance, capital projects, and third-party contracted services, update plans and projections accordingly
Maintain accountability for property performance
Local travel within market area
Preferred
Education from technical/vocational college is an advantage but not required
Candidate will demonstrate completion of industry training courses
Benefits
20% annual bonus potential.
Annual vacation, and personal time, including: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
Bi-annual regional sales, service, and performance awards.
Cellphone stipend, annual shoe allowance, and tuition assistance.
Company
Windsor Communities
Windsor Communities is an online real estate platform that allows users to search, buy and sell apartments.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-08-08
2025-06-04
Business Wire
2025-05-17
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