Citizens · 4 hours ago
Compliance Manager
Johnston, RI
Full-time
Onsite
Entry, Mid Level
$110K/yr - $120K/yr
2+ years expCitizens is committed to enhancing customer privacy and compliance efforts. The Privacy Manager will oversee the execution of the Privacy Office strategy, ensuring adherence to policies and evolving privacy laws while collaborating across business lines to manage privacy risks.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Collaborate with business lines to identify, mitigate, and escalate privacy risks
Conduct privacy vendor assessments with internal stakeholders and third-party teams
Implement Privacy by Design practices to proactively address privacy risks
Drive cross-functional strategies to ensure compliance with Citizens policies and current/future privacy laws
Provide guidance and challenge to business units on privacy-related risks
Assess privacy controls for compliance with laws, regulations, and internal policies
Perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN-SPAM, etc.)
Complete Privacy Impact Assessments for new initiatives and products
Support investigations and remediation of privacy incidents
Design and analyze key risk and performance metrics to identify trends and measure program effectiveness
Partner with Second Line of Defense teams to enhance risk culture and control effectiveness
Contribute to the development and continuous improvement of the Privacy Program
Use data analytics tools to manage privacy-related data and generate actionable insights
Qualification
Required
2+ years of experience in privacy or related risk domains
Strong understanding of privacy risks in banking and experience building privacy programs
Ability to interpret and apply privacy laws and policies to real-world scenarios
Bachelor's degree required
Detail-oriented and thorough in handling sensitive data
Excellent communicator who can simplify complex privacy concepts
Collaborative team player open to feedback and cross-functional work
Independent self-starter who can prioritize and execute tasks with minimal oversight
Critical thinker with strong problem-solving and risk assessment abilities
Technically proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas, visualization)
Comfortable working with large datasets and using data to drive decisions
Proficient in Microsoft Office suite
Preferred
Experience with marketing/ad tech privacy risks preferred
Familiarity with consent and preference management laws preferred
Incident response experience, including investigations and notifications, is a plus
Legal research skills preferred
Experience with tools like OneTrust, Tableau, Python, Gen AI, SQL is preferred
IAPP certification strongly preferred
CISSP/CISA certification welcomed
AWS Cloud Practitioner certification welcomed
AI governance certification welcomed
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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