Aircall · 12 hours ago
Senior Software Engineer, AI
San Francisco, CA
Full-time
Hybrid
Senior Level
$180K/yr - $220K/yr
5+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and scale. As a Senior Backend & AI Engineer, you will be responsible for designing, developing, and deploying business-critical AI features while ensuring high performance in real-world applications.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Hiring Manager
Sugandha Arora
Responsibilities
Collaborate on requirements analysis to design the right technical and business solutions for our customers
Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies
Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules
Write clean, scalable, and maintainable code while ensuring proper testing, deployment, and monitoring
Continuously improve code quality through regular refactoring, debugging, and performance enhancements
Contribute to building secure, high-quality AI solutions that power Aircall’s customer experience
Optimize product and platform performance and ensure reliability through live site monitoring
Participate in an on-call rotation to handle critical incidents and maintain system uptime
Qualification
Required
AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration
Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization
5+ years of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance
Security is at the forefront of your mind in everything that you do
Preferred
Full-stack development experience is a strong plus
Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase