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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Application Analyst (Senior, Mid, or Associate Level)

Philadelphia, PA

Full-time

Onsite

Entry, Mid, Senior Level

1+ years exp

Penn Medicine is dedicated to providing high-quality care, conducting innovative research, and educating future medical leaders. The Senior Application Analyst will enhance, support, and maintain applications within the UPHS health system, manage projects, and provide technical guidance to team members. This role involves collaborating with cross-functional teams to optimize system functionality and ensure adherence to change management protocols.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Enhancing, supporting, and maintaining an application within the UPHS health system

Providing instruction on various technical topics to other team members

Managing an application project through the entire project life cycle while meeting project deadlines and initiatives

Coordinating the development of new functionality, testing, and implementing scheduled vendor releases and system upgrades, and fixing system defects

Serving as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance, and data integrity

Working with cross-functional teams and UPHS clients by providing education on system functionality and configuration of new tools to increase end-user productivity within the application

Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications

Communicating all necessary application changes, enhancements, and procedures to all necessary internal department teams

Participating in an application project by setting clear goals and objectives, and completing tasks in a timely manner

Managing project plan, monitoring tasks and milestones, and reporting project changes/status to Lead Application Analyst

Working with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application

Participating in new hire application training, mentoring and instruction on internal processes, and educating application analysts on various projects; including testing, documenting, and configuration within the application

Interpreting and analyzing complex workflow/system requirements in order to design, configure, test, and implement application solutions

Defining system requirements and developing logical data models using best practices for build and configuration, maintenance, and data integrity

Creating and maintaining all documentation for assigned applications in order to establish standards for configuration and enhancements within the application

Developing and executing test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes

Participating in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives

Working with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitoring change process by maintaining current protocols and reporting any problems to appropriate personnel

Working independently on complex projects completing within the designated timeframe and under minimal guidance

Providing ongoing support and maintenance as assigned

Performing duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Healthcare ITApplication SupportProject ManagementData ModelsChange ManagementSystem ConfigurationCustomer ServiceTechnical TroubleshootingBasic Hardware ConfigurationsDatabase ManagementQuery LanguageCommunication SkillsProblem SolvingTeam CollaborationAttention to Detail

Required

H.S. Diploma/GED with 7+ years Relevant experience and 5+ years Healthcare IT

Or Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT

Strong quantitative and analytical abilities

Ability to communicate effectively with all levels of staff

Ability to assist with basic hardware configurations, database management tools and query language

Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

Must be able to function as part of a team providing a high level of quality service to clients

Applications experience in either an application support or implementation role

Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment

H.S. Diploma/GED with 3+ years Relevant experience and 5+ years Healthcare IT

Or Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT

Strong communication skills with all levels of staff and personnel

Ability to implement process improvements

Ability to troubleshoot, research and solve technically challenging problems

Must be attentive to detail

Demonstrated problem solving skills

Ability to work as part of a team

Demonstrated customer service skills

H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare

Or Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Ability to communicate effectively with all levels of staff

Ability to function as part of a team providing a high level of quality service to clients

Preferred

Demonstrated Project Management Skills

Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment

Thorough knowledge of all technical and clinical aspects of position functions

Ability to assist with basic hardware configurations, database management tools and query language

Ability to troubleshoot, research and solve technically challenging problems

Experience With Infor CloudSuite Modules Is Highly Preferred

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees