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Dassault Falcon Jet · 1 week ago

DIGITAL SYSTEM SUPPORT ANALYST

Little Ferry, NJ

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Dassault Falcon Jet is a leader in the aviation industry, committed to maintaining high standards in aircraft maintenance. The Digital System Support Analyst will develop solutions for the Customer Service IT group and provide support for digital products and services, ensuring integration between IT and Customer Service to enhance business capability and value.

Manufacturing

H1B Sponsor Likely

Responsibilities

Track, prioritize and process incoming customer requests for service access and support

Identify, record, analyze and provide solutions to problems and incidents based on documented known errors

Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services

Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized

Escalates unresolved issues to the next level of support when appropriate

Lead the efforts in the build, test and release of new or upgraded digital services and business systems

Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities

Leads testing efforts for new systems and improvements

Ensure that new or changed services and systems are capable of delivering the agreed utility and scope

Communicates actionable items and required changes to IT development teams

Assists in the development of training documentation for internal staff and external system users

Works with Customer Service personnel to identify and understand product enhancement requests

Manages organization’s expectations effectively

Responsible for introducing new initiatives to end users

Suggests areas for improvement in internal processes along with possible solutions

Leads internal teams/task forces

Advocate benefits of digital transformation to others to accelerate the adoption of being a digital enabler across the organization

Other duties may be assigned by management in order to meet department or business objectives on an as-needed basis

Qualification

Digital product supportData analysisMicrosoft Power AppsCustomer service skillsMicrosoft 365 ecosystemTroubleshooting skillsSAPProgrammingAircraft systems knowledgeFluent in French

Required

Bachelor's degree in information technology or 3 years related work experience

2+ years of analyzing data to identify trends and manage data quality

2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment

Prior involvement in digital product support or lifecycle management

Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio)

Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously

Highly self-motivated and independent

Excellent communication / customer service skills

Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support)

Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed

Preferred

Understanding of basic aircraft systems and technical publications

Proficiency with Power Automate and SharePoint Development

Working knowledge of SAP (User level familiarity and navigation)

Proficient with SAP and able to provide support/problem solving

Experience with programming (Java / Python...etc.)

Fluent in French

Benefits

Comprehensive healthcare coverage (Medical/Prescription, Dental, Vision)

HSA and FSA options

401k Plan with Company Match

Life Insurance

Disability Benefits

Supplemental Insurance

Group Legal

Paid Time Off

Tuition Reimbursement

Employee Discounts

Company

Dassault Falcon Jet

Dassault Falcon Jet is an aviation company that designs and markets private jets and fighter airplanes.

Founded in 1963

Little Ferry, New Jersey, USA

1001-5000 employees

http://www.dassaultfalcon.com

H1B Sponsorship

Dassault Falcon Jet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2023 (4)

2022 (2)

2021 (2)

2020 (7)