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Anord Mardix · 1 day ago

Field Service Technical Support

Richmond, VA

Full-time

Onsite

Senior Level

6+ years exp

Anord Mardix is a global leader in critical power solutions. The Field Service Technical Support role involves providing technical guidance and information to customers, ensuring their design and fabrication goals are met throughout the pre-sales and post-sales processes.

ElectronicsManufacturing

Responsibilities

Uses technical knowledge of products and associated development tools to assist customers on complex issues

Assists with the development of complex product roadmaps

Develops and maintains ongoing relationships with product and business development teams

Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications

Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer

Identifies and communicates existing and potential design issues both internally and externally

Coordinates product integration efforts between component suppliers, Flex, and the customer

Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality

Works with customer representatives to coordinate vendor qualification surveys

Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities

Defines initial project/product scope and prepares project plans to meet customers' expectations

Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations

Prepares and maintains required documentation

May be required to sit at customer site

Qualification

Technical expertiseCustomer relationship skillsProduct developmentProject managementAdvanced operations skillsProcess skillsFunctional knowledgeLeadership experience

Required

Typically requires a bachelor's degree in related field or equivalent experience

Typically requires 6 years of related experience

Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills

Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business

Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site

Impacts the near-term (quarterly/semi-annual) operational success of the function

Creates functional processes or technologies

Executes functional strategic plans and objectives at the site

Demonstrates experience in leading major initiatives and provides input to those initiatives

Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures