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Copado · 1 day ago

Partner Success Manager

New Orleans, LA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Copado is the #1 DevOps Platform for Salesforce and the Cloud, driving digital transformation for over 1,000 innovative brands. The Partner Success Manager will serve as a trusted advisor for partners, ensuring successful solution delivery and driving engagement post-onboarding while collaborating with various teams to promote best practices and mitigate delivery risks.

CollaborationDeveloper PlatformDeveloper ToolsDevOpsIT ManagementSoftware

Responsibilities

Enable Partner Success: Support partners during and after onboarding to ensure they are well-equipped to deliver value using Copado’s platform and methodologies

Act as Strategic Advisor: Serve as a technical and strategic liaison between Copado and our partners, providing best practices, guidance, and architectural direction across DevOps engagements

Drive Post-Onboarding Engagement: Maintain ongoing relationships with key partners to ensure continued alignment with Copado's roadmap, partner certification progress, and solution adoption

Collaborate with Enterprise TAMs and Services: Partner closely with Technical Account Managers, Professional Services, and the Product team to ensure a unified experience and delivery consistency

Identify and Resolve Delivery Risks: Proactively detect potential challenges in partner-led projects and help mitigate risks through guidance, tooling, or engagement with internal teams

Bridge Feedback Loops: Collect and synthesize feedback from partner implementations and surface insights to product and engineering to influence roadmap and improvements

Promote Best Practices: Champion DevOps maturity within partner organizations through workshops, enablement sessions, and reviews of pipelines, branching strategies, and governance models

Qualification

Salesforce KnowledgeCopado ExperienceDevOps ExperienceVersion Control (Git)CI/CD ToolsAgile MethodologiesScriptingData ManagementSecurity & GovernanceCommunication SkillsFacilitation SkillsPresentation Skills

Required

10+ years of experience in the Salesforce ecosystem or related cloud technologies

5+ years of experience working in DevOps, architecture, or partner-facing roles

Deep understanding of the Salesforce platform and its development lifecycle

Strong Copado expertise with hands-on experience in implementation and solutioning

Ability to assess partner capabilities and recommend scalable solutions for customer success

Strong communication, facilitation, and presentation skills

Familiarity with agile methodologies and tools (e.g., JIRA, Rally, Azure DevOps)

Ability to travel occasionally for partner enablement and strategic engagements

Strong understanding of how Salesforce works — from setup and configuration to development and deployment. (Both admin and dev experience are a plus.)

Hands-on experience using Copado features like Pipelines, Environments, User Stories, Branching, Compliance Hub, and the Copado CLI

Comfortable using Git tools (like GitHub, GitLab, or Bitbucket) and familiar with how to manage code branches, pull requests, and resolve merge conflicts

Experience using tools like Jenkins, Azure DevOps, or GitHub Actions to automate deployments and testing

Ability to write simple scripts (in Bash, Python, etc.) to automate tasks or work with command-line tools

Familiarity with project tracking tools like JIRA, Rally, or Azure Boards to manage user stories and sprints

Basic understanding of security, compliance, and how to keep deployment pipelines safe and reliable — especially in enterprise or regulated environments