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Miovision · 3 months ago

Customer Success Manager - West USA

United States

Full-time

Remote

Mid Level

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. They are seeking an experienced Customer Success Manager to manage customer relationships, drive retention and growth rates, and ensure a positive customer experience throughout the onboarding and implementation processes.

Artificial Intelligence (AI)SoftwareTransportation

Comp. & Benefits

Responsibilities

Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion

Document each individual customer journey and implementation process with a focus on accuracy and data integrity

Develop trusted relationships with customers including executive sponsors, key contacts, and end-users

Own a book of business with partners and customers, driving retention and growth rates

Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience

Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way

Be a problem solver for your customers and internally – see a challenge, create a solution

Proactively monitor and manage customer health, risk, escalations and opportunities

Coordinate with the product team on product documentation and customer enablement

Qualification

Technical account managementCustomer relationship managementProject managementTrafficITS industry experienceNetworkingIoTEmpathyLearn technical conceptsCommunication skillsProblem-solvingLeadership qualitiesResults-oriented

Required

Bachelor's degree or equivalent experience in information technology, engineering, or business development

Extensive experience in technical account management, project management, installation, or configuration in a technical field

Extensive experience supporting customers in a business-to-business technical industry

Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support

Ability to learn technical concepts around our product and our customer's requirements, aligning the two

Required passion and empathy to understand your customers and deliver to their needs

Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you

Strong oral and written communication skills

Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal

You'll support various products including ITS, Traffop, Adaptive, and Opticom

Travel 50%