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National Car Rental · 3 days ago

Seasonal Customer Service Agent

Orlando, FL

Part-time

Onsite

Entry Level

$15/hr - $15.50/hr

1+ years exp

National Car Rental, part of Enterprise Mobility, is seeking a Seasonal Part-Time Customer Service Agent to provide friendly and efficient service during the rental car process. The role involves greeting customers, assisting with their needs, and ensuring a smooth rental experience.

LeisureRentalTransportation

No H1B

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both

Identifies and attends to the customer by name, verifies rental agreement and reservation

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction

Provides all customers with undivided attention while assisting them

Prepares all rental and return documents accurately and completely

Offers all customers assistance with directions, maps, local area information and appropriate service information

Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensures that the return date and time on the rental agreement is accurate

Reviews all charges at the time of vehicle return

Prepares the Rental Agreement Folder with all required information

Qualification

Customer service experienceMicrosoft Office proficiencyHigh School DiplomaEnglish language proficiency

Required

Must be at least 18 years of age

High School Diploma or G.E.D. required

Minimum of 1 year experience handling customer service functions

A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must have a valid driver's license

Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years

No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years

Must be willing to accept seasonal employment, up to 120 days

Must not have held seasonal employment with Enterprise or its affiliates within the last 6 months

Must be willing and able to stand and/or walk for long periods of time

Must be able to read, write, speak and understand English

Must be willing to work at the Orlando Airport (zip code 32827)

Must be willing to accept the starting pay of $15.00/hour ($15.50/hour after 4pm)

Apart from religious observation, interested candidates must be willing to work a scheduled three day (8 hour shifts) work week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday)