Fusion Health · 4 months ago
Associate Technical Engineer (KS)
Topeka, KS
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expFusion Health is a HealthTech company that provides solutions for underserved patients managed by government agencies. They are seeking an Associate Technical Engineer to enhance customer software experience through support and troubleshooting of proprietary software, while also providing desktop and application support to customers.
Health CareSoftware
Responsibilities
Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues
Provide desktop and application support to our customers in on-prem and hosted environments
Research and analyze issues to ensure successful outcomes
Identify technology solutions based on analysis of customer support needs
Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
Produce, maintain, and update technical documentation
Contribute to all customer support tools and support processes
Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
Participate in a team on-call rotation while providing 24/7/365 technical support
Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases
Qualification
Required
Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field
1+ years of experience in a related IT role
1-2+ years of experience with SQL and/or Powershell; experience in other programming languages is a plus, but not required
IT experience which includes: + VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols
Strong analytical and problem-solving skills
Strong verbal and written communication
Excellent customer service skills and ability to build relationships
Preferred
Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
Benefits
Medical
Dental
Vision
Life insurance
401K
Work From Anywhere (WFA) program (up to 100 days WFA per year)
20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year)
Business casual dress code
Easy-going corporate structure. We hate red tape.
Accessible leadership.
A REALLY COOL OFFICE
Company
Fusion Health
Leading Correctional Healthcare IT Software.
51-200 employees
H1B Sponsorship
Fusion Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Bryan Jakovcic
Chief Executive Officer
Recent News
Company data provided by crunchbase