Senior Technical Support Engineer jobs in United States
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Sentry · 8 hours ago

Senior Technical Support Engineer

positionSan Francisco, CA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$105K/yr - $130K/yr
date8+ years exp

Sentry is on a mission to help developers write better software faster by building performance and error monitoring tools. The Senior Technical Support Engineer will engage with customers to solve complex problems, provide real-time support, and contribute to community channels while ensuring customer satisfaction and optimizing support processes.

Application Performance ManagementDeveloper ToolsReal TimeWeb Apps
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Become a Sentry product expert
Answer inbound Support requests about Sentry's product and usage of our SDK's
Contribute to our community and social support channels
Triage, reproduce and and report product bugs as well monitor as escalations to engineering
Manage and curate customer feedback in our open source repos
Contribute to team wide goals and initiatives and support knowledge base documentation internal guides and demos
Providing real-time support to customer via chat, email, and video calls during business hours
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Qualification

Technical customer supportPythonJavaScriptSoftware development practicesOpen Source contributionsCustomer engagementCommunication skillsTime-management skills

Required

8+ years of experience in technical customer support or similar roles in software/SaaS, with direct responsibility for troubleshooting, product guidance, and ensuring customer success
Experience with Python and/or JavaScript, or other dynamic programming languages (e.g., Ruby, PHP). Exposure to additional paradigms such as strongly typed or compiled languages (e.g., Java, C#, C++) is a plus
Strong understanding of modern software development practices and tools (e.g. CI/CD, API's, microservices, front-end vs. back-end development, observability, debugging, performance monitoring)
Demonstrated coding experience through internships, personal projects (GitHub), or coding competitions
Excellent written and oral communication skills

Preferred

Open Source contributions
Prior experience working as a software developer

Benefits

Incentive compensation
Equity grants
Paid time off
Group health insurance coverage

Company

Sentry

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Glassdoor4.3
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Sentry is a developer of an application monitoring platform that helps developers optimize the performance of their code.
dateFounded in 2012
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.sentry.io

H1B Sponsorship

Sentry has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (12)
2021 (6)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$217M
Key Investors
AccelNew Enterprise Associates
2022-05-04Series E· $90M
2021-02-18Series D· $60M
2019-09-24Series C· $40M

Leadership Team

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Milin Desai
Chief Executive Officer
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Chris Jennings
Co-founder, Chief Creative Officer
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Company data provided by crunchbase