Lucid Software · 3 months ago
Technical Product Support Specialist
Salt Lake City, UT
Full-time
Hybrid
Entry Level
2+ years expLucid Software is a leader in visual collaboration and work acceleration, dedicated to creating an inclusive environment. As a Product Support Specialist, you will interact with strategic customers, driving solutions through effective communication and collaboration with internal teams to resolve technical issues.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Hiring Manager
Kayla King
Responsibilities
Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
Develop and iterate on Team Strategy to better serve our customers and meet our Business goals
Collaborate with Engineering, Product Management, Customer Success and Sales on issues impacting strategic customers
Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time
Qualification
Required
2 years practical work experience or a Bachelor's degree with a 3.0 cumulative GPA or higher
A strong sense of personal ownership and responsibility
Ability to translate complex technical ideas into simple, easy to understand content
Strong written and verbal communication skills (both internally and externally) including over the phone with our strategic customers
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
Detail-oriented, organized and a good team player
Bias towards finding solutions versus shutting down ideas
Preferred
Basic data analytics or statistical skills
Experience with log management software such as Splunk or Loggly
Experience with any coding language
Teaching or mentoring experience
Basic Project Management experience
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase