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Lutron Electronics · 2 hours ago

Inside Sales Representative

Coopersburg, PA

Full-time

Onsite

Entry Level

2+ years exp

Lutron Electronics is a leader in innovative lighting control and shading solutions. The Inside Sales Representative will engage with trade account customers to provide sales support, product education, and relationship management, contributing to the growth of the luxury residential market.

ElectronicsEnergyEnergy EfficiencyIndustrial EngineeringInnovation ManagementLightingManufacturingSensorSmart Building

Hiring Manager

Claudia N Rajo

Responsibilities

Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron

Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions

Gain a strong understanding of market dynamics in the luxury residential custom electronics market space

Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries

Your passion for excellence will leave each customer with the feeling of exceptional service and support

You will be essential to building relationships with new customers and fostering growth of small or underperforming accounts

You will help to grow and expand our company by promoting customer retention and sales of new and existing products

You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

Qualification

Customer-centric experienceSales supportProduct knowledgeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCommunication skillsProblem-solving skillsRelationship building

Required

<2 years of customer-centric, professional experience and Bachelor's degree required OR >2 years of customer-centric, professional experience and High School diploma required

If you have <2 years of customer-centric, professional experience and a Bachelor's degree, a minimum 2.8 cumulative GPA is required

Must be located within commutable distance of Conshohocken, PA to accommodate in-office schedule

You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems